{"id":298,"date":"2026-08-14T20:55:04","date_gmt":"2026-08-14T20:55:04","guid":{"rendered":"https:\/\/pastrellotools.com\/returns-policy\/"},"modified":"2026-09-11T22:42:48","modified_gmt":"2026-09-11T20:42:48","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/pastrellotools.com\/sr\/returns-policy\/","title":{"rendered":"Reklamacije i povra\u0107aj robe"},"content":{"rendered":"
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Po\u010detna<\/a>  \/  Reklamacije i povra\u0107aj robe<\/p>\n\n\n

Pravno<\/p>\n\n\n

Reklamacije i povra\u0107aj robe<\/h1>\n\n\n

Kako funkcioni\u0161u povra\u0107aj robe, zamena i reklamacije za kupovine preko Pastrello Tools sajta. Ova stranica \u010dini sastavni deo dokumenta Uslovi kori\u0161\u0107enja i kupovine<\/a>.<\/p>\n\n<\/div>\n\n\n\n

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Povra\u0107aj<\/p>\n\n\n

Povra\u0107aj robe<\/h2>\n\n\n

Nekori\u0161\u0107eni artikli mogu se vratiti u roku od 30 dana uz pun povra\u0107aj novca, bez dodatnih tro\u0161kova.<\/p>\n\n\n

Roba se vra\u0107a na adresu za kontakt i povra\u0107aj robe prodavca, Hani International ltd doo:<\/p>\n\n\n

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Adresa za povra\u0107aj<\/span>Moskovska 11, 36300 Novi Pazar, Srbija<\/span><\/p>\n\n\n

Imejl<\/span>pastrello@reklamacije.rs<\/a><\/span><\/p>\n\n\n

Telefon<\/span>+381 65 3186 172<\/a><\/span><\/p>\n\n<\/div>\n\n<\/div>\n\n\n\n

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Zamena<\/p>\n\n\n

Zamena artikla<\/h2>\n\n\n

Zamena va\u017ei za nekori\u0161\u0107ene artikle. Kada je alat jednom kori\u0161\u0107en ne mo\u017eemo ga zameniti, ali nam po\u0161aljite fotografiju i sve ostalo \u0107emo pogledati.<\/p>\n\n<\/div>\n\n\n\n

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Reklamacije<\/p>\n\n\n

Kako podneti reklamaciju<\/h2>\n\n\n

Po\u0161aljite jednu fotografiju na pastrello@reklamacije.rs<\/a> uz pribli\u017ean datum kupovine i dalje \u0107emo se mi pobrinuti.<\/p>\n\n\n

Sadr\u017eaj poruka koje nam po\u0161aljete, uklju\u010duju\u0107i upite, reklamacije i zahteve za povra\u0107aj robe, obra\u0111uje se kako je opisano u dokumentu Politika privatnosti<\/a>. Podatke o reklamacijama \u010duvamo u zakonom propisanom periodu.<\/p>\n\n<\/div>\n\n\n\n

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Nedostaci<\/p>\n\n\n

Nedostaci i nepravilna upotreba<\/h2>\n\n\n

Prodavac ne odgovara za o\u0161te\u0107enja za koja se utvrdi da su nastala nepravilnim kori\u0161\u0107enjem ili odr\u017eavanjem od strane kupca. Ovim se ne isklju\u010duje odgovornost za nedostatke proizvoda koji se poka\u017eu tokom pravilne upotrebe.<\/p>\n\n\n

Proizvode koristite u skladu sa njihovom namenom i uputstvom. Pogodnost za ma\u0161insko pranje, rernu, zamrziva\u010d ili odre\u0111ene temperature proverite u specifikaciji konkretnog proizvoda.<\/p>\n\n<\/div>\n\n\n\n

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Sni\u017eenja<\/p>\n\n\n

Proizvodi na sni\u017eenju<\/h2>\n\n\n

Proizvodi na sni\u017eenju podle\u017eu istim zakonskim pravilima o saobraznosti i odustanku kao ostali proizvodi.<\/p>\n\n<\/div>\n\n\n\n

\n\n

Povra\u0107aj novca<\/p>\n\n\n

Povra\u0107aj novca<\/h2>\n\n\n

Nekori\u0161\u0107eni artikli vra\u0107eni u roku od 30 dana refundiraju se u punom iznosu, bez dodatnih tro\u0161kova.<\/p>\n\n\n

Ako kupovina ne bude realizovana, eventualno primljena uplata bi\u0107e vra\u0107ena bez odlaganja.<\/p>\n\n<\/div>\n\n\n\n

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Va\u0161a prava<\/p>\n\n\n

Va\u0161a zakonska prava<\/h2>\n\n\n

Nijedna odredba ovih uslova ne ograni\u010dava prava potro\u0161a\u010da koja su garantovana zakonom.<\/p>\n\n\n

Hani International ltd doo je, u skladu sa zakonom, obavezan da u\u010destvuje u postupku vansudskog re\u0161avanja potro\u0161a\u010dkih sporova pred nadle\u017enim telom. Potro\u0161a\u010du ostaje dostupna i sudska za\u0161tita u skladu sa zakonom.<\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"

Home  \/  Complaints and returns Legal Complaints and returns How returns, replacements and complaints work for purchases made on the Pastrello Tools […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"plain-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-298","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Ahmed Avdic","author_link":"https:\/\/pastrellotools.com\/sr\/author\/ahmed-avdic\/"},"uagb_comment_info":0,"uagb_excerpt":"Home  \/  Complaints and returns Legal Complaints and returns How returns, replacements and complaints work for purchases made on the Pastrello Tools […]","_links":{"self":[{"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/pages\/298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/comments?post=298"}],"version-history":[{"count":1,"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/pages\/298\/revisions"}],"predecessor-version":[{"id":914,"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/pages\/298\/revisions\/914"}],"wp:attachment":[{"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/media?parent=298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}