{"id":296,"date":"2026-08-14T20:55:04","date_gmt":"2026-08-14T20:55:04","guid":{"rendered":"https:\/\/pastrellotools.com\/faq\/"},"modified":"2026-09-02T21:58:21","modified_gmt":"2026-09-02T19:58:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/pastrellotools.com\/sr\/faq\/","title":{"rendered":"\u010cesta pitanja"},"content":{"rendered":"
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Po\u010detna<\/a>  \/  \u010cesta pitanja<\/p>\n\n

Centar za pomo\u0107<\/p>\n\n

Odgovori na va\u0161a pitanja<\/h1>\n\n

Isporuka, povra\u0107aj, pla\u0107anje i prakti\u010dni detalji naru\u010divanja iz Pastrella. Ako va\u0161e pitanje nije ovde, pi\u0161ite nam i odgovori\u0107emo u roku od jednog radnog dana.<\/p>\n<\/div>\n\n\n\n

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Naru\u010divanje<\/p>\n\n\n\n

Kupovina u Pastrellu<\/h2>\n\n\n\n
Da li mi je potreban veleprodajni nalog za poru\u010divanje?<\/summary>\n\n

Ne. Sve se prodaje pojedina\u010dno, bez minimalne porud\u017ebine i bez veleprodajnog naloga. Roba koja ide u profesionalne kuhinje dostupna je svima, komad po komad.<\/p>\n\n<\/details>\n\n\n\n

Gde mogu da vidim dimenzije i materijal?<\/summary>\n\n

Uz svaki artikal navedeni su dimenzije, materijal i broj komada. Ako neki podatak nedostaje, pi\u0161ite nam i potvrdi\u0107emo ga pre kupovine, umesto da naga\u0111ate.<\/p>\n\n<\/details>\n\n\n\n

Da li nudite veleprodajne cene?<\/summary>\n\n

Veleprodajna cena se primenjuje automatski od dvanaest komada istog artikla. \u0160kole i studiji koji naru\u010duju mese\u010dno dobijaju stalnu kontakt osobu i objedinjeno fakturisanje.<\/p>\n\n<\/details>\n\n\n\n

Da li su alati bezbedni za ma\u0161inu za sudove?<\/summary>\n\n

Artikli od ner\u0111aju\u0107eg \u010delika i silikona mogu u ma\u0161inu za sudove na uobi\u010dajenom programu. Alate za modelovanje sa drvenom dr\u0161kom perite ru\u010dno da biste sa\u010duvali zavr\u0161nu obradu.<\/p>\n\n<\/details>\n\n\n<\/div>\n\n\n\n

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Isporuka<\/p>\n\n\n\n

Dostava porud\u017ebine<\/h2>\n\n\n\n
Gde isporu\u010dujete?<\/summary>\n\n

Za sada samo na teritoriji Srbije. Isporuka se prati i obi\u010dno sti\u017ee za dva do \u010detiri radna dana. Ako poru\u010dujete van Srbije, pi\u0161ite nam i javi\u0107emo vam \u010dim se to promeni.<\/p>\n\n<\/details>\n\n\n\n

Koliko ko\u0161ta isporuka?<\/summary>\n\n

Isporuka je besplatna za porud\u017ebine preko 7.000 RSD. Ispod tog iznosa tro\u0161kovi isporuke se prikazuju na kasi, pre nego \u0161to potvrdite porud\u017ebinu.<\/p>\n\n<\/details>\n\n\n\n

Kada porud\u017ebina kre\u0107e?<\/summary>\n\n

Porud\u017ebine primljene do 14 \u010dasova napu\u0161taju radionicu istog radnog dana, a sve se \u0161alje u roku od 24 sata.<\/p>\n\n<\/details>\n\n\n\n

Mogu li da preuzmem porud\u017ebinu li\u010dno?<\/summary>\n\n

Da. Na kasi izaberite li\u010dno preuzimanje i preuzmite porud\u017ebinu na adresi Moskovska 11, Novi Pazar 36300, u toku radnog vremena (pon – pet, 08:00–16:00). Posla\u0107emo vam mejl kada porud\u017ebina bude spakovana i spremna.<\/p>\n\n<\/details>\n\n\n<\/div>\n\n\n\n

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Pla\u0107anje<\/p>\n\n\n\n

Pla\u0107anje porud\u017ebine<\/h2>\n\n\n\n
Kako mogu da platim?<\/summary>\n\n

Porud\u017ebine se pla\u0107aju pouze\u0107em — pla\u0107ate kada vam po\u0161iljka stigne. Sve cene na sajtu prikazane su u dinarima.<\/p>\n\n<\/details>\n\n\n\n

Da li su prikazane cene kona\u010dne?<\/summary>\n\n

Cena navedena uz artikal je cena koju pla\u0107ate za taj artikal. Eventualni tro\u0161kovi isporuke dodaju se na kasi i prikazuju pre potvrde porud\u017ebine.<\/p>\n\n<\/details>\n\n\n<\/div>\n\n\n\n

\n\n

Povra\u0107aj<\/p>\n\n\n\n

Povra\u0107aj i zamena<\/h2>\n\n\n\n
Mogu li da vratim artikal?<\/summary>\n\n

Nekori\u0161\u0107eni artikli mogu se vratiti u roku od 30 dana uz pun povra\u0107aj novca, bez dodatnih tro\u0161kova.<\/p>\n\n<\/details>\n\n\n\n

Kada mogu da dobijem zamenu?<\/summary>\n\n

Zamena va\u017ei za nekori\u0161\u0107ene artikle. Kada je alat jednom kori\u0161\u0107en ne mo\u017eemo ga zameniti, ali nam po\u0161aljite fotografiju i sve ostalo \u0107emo pogledati.<\/p>\n\n<\/details>\n\n\n\n

Kako da podnesem reklamaciju?<\/summary>\n\n

Po\u0161aljite jednu fotografiju na hello@pastrello.com uz pribli\u017ean datum kupovine i dalje \u0107emo se mi pobrinuti.<\/p>\n\n<\/details>\n\n\n<\/div>\n\n\n\n

\n\n

Va\u0161 nalog<\/p>\n\n\n\n

Nalozi i liste \u017eelja<\/h2>\n\n\n\n
Da li mi je potreban nalog za poru\u010divanje?<\/summary>\n\n

Ne. Mo\u017eete poru\u010diti i kao gost. Nalog vam omogu\u0107ava da pratite porud\u017ebine, sa\u010duvate adresu i dodate proizvode u listu \u017eelja za kasnije.<\/p>\n\n<\/details>\n\n\n<\/div>\n\n\n\n

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I dalje niste sigurni<\/p>\n\n\n\n

Razgovarajte sa nama<\/h2>\n\n\n\n
Ovde nema odgovora na moje pitanje<\/summary>\n\n

Pi\u0161ite na hello@pastrello.com ili pozovite +381 65 3186 172 u toku radnog vremena, pon – pet, 08:00–16:00. Odgovaramo u roku od jednog radnog dana.<\/p>\n\n<\/details>\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"

Home  \/  FAQ Help centre Questions, answered Delivery, returns, payment and the practical details of ordering from Pastrello. If your question is […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-296","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Ahmed Avdic","author_link":"https:\/\/pastrellotools.com\/sr\/author\/ahmed-avdic\/"},"uagb_comment_info":0,"uagb_excerpt":"Home  \/  FAQ Help centre Questions, answered Delivery, returns, payment and the practical details of ordering from Pastrello. If your question is […]","_links":{"self":[{"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/pages\/296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/comments?post=296"}],"version-history":[{"count":1,"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/pages\/296\/revisions"}],"predecessor-version":[{"id":883,"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/pages\/296\/revisions\/883"}],"wp:attachment":[{"href":"https:\/\/pastrellotools.com\/sr\/wp-json\/wp\/v2\/media?parent=296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}